Entwyned Living Ltd Privacy Policy  

This privacy policy explains how Entwyned Living Ltd collects, uses, stores and protects personal information when you:

• visit our website;
• complete our contact or enquiry form;
• contact us by email, telephone or social media;
• meet with us or invite us to visit your property; or
• enquire about or purchase our design and supply services.

For data protection purposes, Entwyned Living Ltd is the data controller. This means that we decide why and how your personal information is used.

Company name: Entwyned Living Ltd
Company number: 14721379
Registered office: 7 Exwick Square, Whitley Wood, Reading, Berkshire, RG2 8NB
Website: entwynedliving.co.uk
Email: info@entwynedliving.co.uk
Telephone: 07398 333 782

Questions about this policy or the way we use your personal information should be sent to the email address above.

The information we collect depends on how you contact us and the services you ask us to provide.

It may include:

• your name;
• your email address;
• your telephone number;
• your home, project or delivery address;
• information submitted through our contact or enquiry form;
• details about the room, property or project you would like us to consider;
• photographs, plans, drawings, measurements and other information you provide;
• your design preferences, requirements, timescales and indicative budget;
• records of emails, telephone calls, meetings and other correspondence;
• quotations, contracts, orders, invoices and payment records;
• information needed to arrange the manufacture, supply or delivery of products; and
• limited technical information generated when you use the website, such as your IP address, browser type, device type, pages requested and security or diagnostic logs.

Our website does not currently provide customer accounts, online ordering or online payment facilities. Payment card or bank account details are not collected through the website.



Please avoid sending sensitive personal information through the website unless it is genuinely necessary for your enquiry.

We may use your personal information to:

• respond to your enquiry;
• arrange an initial discussion, consultation or site visit;
• understand your requirements;
• prepare designs, plans, quotations and proposals;
• provide our design and supply services;
• communicate with you about your project;
• place orders with manufacturers and suppliers;
• arrange product delivery;
• introduce or liaise with independent installers, contractors or other professionals where you have asked us to do so;
• manage our customer, supplier and business relationships;
• administer contracts, invoices and payments;
• maintain financial, tax and company records;
• investigate complaints or resolve disputes;
• protect our legal rights;
• maintain the security and operation of our website and business systems; and
• improve our services and customer experience.

We will not use information submitted through an enquiry form for an unrelated purpose without an appropriate lawful basis.

Data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we rely on the following bases:

Steps before entering into a contract and performance of a contract

We use this basis when you ask us to prepare a quotation, proposal or design, or when the information is necessary to provide products or services under an agreement with you.

Legal obligations

We use this basis when we need to retain or disclose information to comply with tax, accounting, company, consumer protection or other legal requirements.

Legitimate interests

We may use personal information where it is reasonably necessary for our legitimate business interests, provided that your interests and rights do not override those interests.

Our legitimate interests include:

• responding to and managing genuine business enquiries;
• operating and developing our business;
• maintaining appropriate customer and supplier records;
• protecting our website, systems and business from misuse or fraud;
• improving our services;
• recovering money owed to us; and
• establishing, exercising or defending legal claims.

Consent

We may rely on your consent for optional activities such as:

• adding you to an email marketing list;
• publishing a testimonial;
• publishing identifiable photographs of your home or completed project; or
• using non-essential cookies or analytics technologies where consent is required.

You may withdraw your consent at any time by contacting us.

Submitting an enquiry does not automatically add you to a marketing list.

Where we introduce newsletters or other electronic marketing, we will only send them where permitted by law. Every marketing message will provide a clear way to unsubscribe.

We will not normally publish your name, testimonial, property photographs or other identifying project information for marketing purposes without your permission.

Withdrawing consent will not affect anything lawfully done before consent was withdrawn.

We do not sell or rent personal information.

Where necessary, we may share relevant information with:

• website hosting, email, cloud storage and IT service providers;
• design, project management and business software providers;
• accountants, bookkeepers, insurers, solicitors and other professional advisers;
• manufacturers, product suppliers and delivery companies;
• independent installers, contractors or other professionals involved in your project;
• payment and banking providers where payments are made outside the website;
• regulators, government bodies, courts or law enforcement authorities where legally required; and
• another organisation in connection with a sale, transfer or restructuring of our business.

We will only share information that is reasonably necessary for the relevant purpose.

Manufacturers, delivery companies, installers and other independent businesses may act as separate data controllers and may have their own privacy policies.

Some website, email, software or cloud service providers may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include using a country covered by UK adequacy regulations or approved contractual protections.

Further information about the safeguards used by a particular provider can be requested by contacting us.

We do not keep personal information for longer than reasonably necessary.

Our general retention periods are:

• Unsuccessful or inactive enquiries: normally up to two years after our last meaningful contact.
• Customer, project, quotation and contractual records: normally six years after the end of the relevant project or financial year.
• Invoices, orders and accounting records: normally six years, or longer where required by law.
• Complaints and disputes: for as long as reasonably necessary to resolve the matter and protect our legal rights.
• Marketing records: until you unsubscribe, withdraw consent or the information is no longer needed.
• Website security and technical records: for the period reasonably required by our website or hosting provider for security, maintenance and diagnostic purposes.

Information may be retained for longer where there is an ongoing legal claim, complaint, warranty issue, tax enquiry or regulatory requirement.

When information is no longer required, it will be securely deleted, anonymised or destroyed.

Our website may use cookies or similar technologies that are necessary for basic functionality, security and operation.

Our existing website is currently being technically reviewed. At the date of this policy, we have not confirmed whether any third-party analytics service or other non-essential tracking technology is active.

We do not intend to use non-essential analytics, advertising or tracking technologies without providing appropriate information and obtaining consent where required.

Once the website audit has been completed, this section and any separate cookie notice will be updated to identify:

• the cookies and technologies being used;
• their purposes;
• the providers involved;
• how long they remain active; and
• how visitors can accept, reject or change their preferences.

You can also use your browser settings to restrict or delete cookies, although this may affect some website functions.

Depending on the circumstances and the lawful basis being used, you may have the right to:

• ask for confirmation that we hold your personal information;
• request a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how your information is used;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• object to certain uses of your information.

Your right to object

You have the right to object to our use of your personal information where we rely on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing. If you object to direct marketing, we will stop using your information for that purpose.

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain records to comply with a legal obligation or to establish, exercise or defend a legal claim.

To exercise a right, contact info@entwynedliving.co.uk. We may need to ask for information to confirm your identity before completing your request.

We will not normally charge for responding to a request, although the law allows a reasonable fee or refusal in limited circumstances.

We do not make decisions about customers or website visitors based solely on automated processing where those decisions would have a legal or similarly significant effect.

Our website and services are not directed at children and we do not knowingly collect personal information from children through the website.



If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

Our website may contain links to websites operated by other organisations.



We are not responsible for the privacy practices, security or content of those websites. You should review the privacy policy of any third-party website before providing personal information.

Please contact us first if you have concerns about how we use your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection.

Changes to this policy

We may update this privacy policy to reflect changes to our website, services, suppliers, technology or legal obligations.

The latest version will be published on our website with a revised “last updated” date.